Terms of Use – Zen Immersive

Version: 1.2 – Last updated: October 22, 2025

1) Publisher & Contact

Publisher: Zen Immersive (Immersiva Productions – Eddy Descombes)
Country: France
SIREN: 978 472 702
SIRET (main office): 978 472 702 00023
Support email: contact@zenimmersive.com

2) Hosting & Storage

Hosting provider: Hostinger (European Union).
Media storage: Wazabi.

3) Purpose & Scope

These Terms govern access and use of the website zenimmersive.com, the “Zen Immersive” app, and associated services including immersive audio/video experiences, light synchronization, “Live” and “Memories” sessions, professional offers, events, and Meta/third-party integrations.

4) Acceptance

Using Zen Immersive constitutes full and unconditional acceptance of these Terms, the Privacy Policy, and any commercial conditions displayed in stores (Google Play / App Store) or in professional agreements.

5) Account & Security

Accounts are reserved for adults (or minors with parental consent). Accurate information is required.
You are responsible for maintaining the confidentiality of your login credentials and all activities under your account.
We may suspend or terminate accounts in cases of misuse, fraud, security breaches, or violation of these Terms.

6) License & Usage Rights

6.1 Personal use

Non-exclusive, non-transferable license limited to private, non-commercial use.
Prohibited: copying, bulk extraction, public broadcast, resale/rental, reverse engineering, circumvention of protection systems.

6.2 Professional (“Pro”) license

Required for any public or commercial use (e.g., wellness centers, spas, venues, events, demonstrations, paid sessions).
Authorizes public performance of content in the declared locations, for the duration and territories agreed upon.
Does not grant reproduction, synchronization, or redistribution rights. Any filming, rebroadcasting, or monetization requires written consent.
The professional user is responsible for obtaining and paying any local authorizations (neighboring rights, venue rights, insurance, etc.).

7) Content & Device Integration

The service includes a digital content player (wellness music, voice guidance, immersive videos) and optional synchronization with compatible lighting devices via official APIs.

Integrations require compliance with manufacturer/platform terms. You are responsible for your network configuration and device security.

8) Meta Integrations (Meta for Developers / Meta Business)

By connecting your Meta account (Facebook/Instagram/Threads) or using Meta-powered features, you agree to the Meta Platform Terms and Developer Policy.
Data from Meta APIs are used solely for intended features, never sold or merged with third-party profiles without consent or legal basis.
Deletion or rectification of Meta data upon user request or end of use compliance with Data Deletion Callback when applicable.
Connected apps/accounts must remain compliant with Meta Commerce Policies and verification requirements (domain, business, advanced access).
Access tokens are stored securely and regenerated if misuse is suspected.

9) Pricing, Payments & Billing

Prices are those displayed in the app or website, inclusive of taxes where applicable.
Mobile purchases are processed by the relevant store (Apple App Store, Google Play). Renewals and cancellations must be managed via your store account.
Professional or web purchases are processed through secure payment providers (e.g., Stripe) or invoiced by quotation. Taxes or anti-fraud checks may apply.
Invoices can be issued for any professional order please ensure your billing details are correct.

10) Subscriptions & Renewal

Subscriptions automatically renew until cancelled by the user. You will be notified in advance of any price change and may cancel before the new rate takes effect.

11) Withdrawal & Refund Policy

You have a legal 14-day withdrawal period for distance contracts. However, this right does not apply to digital content supplied immediately after explicit consent and acknowledgment of waiver. Purchases already delivered are non-refundable unless required by law or in case of major service failure.

For purchases made through stores, the refund policy of the respective store applies.

12) Personal Data & Cookies

Data processing is described in our Privacy Policy (purposes, legal bases, retention, user rights under GDPR / CCPA / LGPD, and contact methods).

13) Liability

Services are provided “as is” with no guarantee of uninterrupted availability or error-free operation.
Zen Immersive shall not be liable for indirect damages, data loss, network failures, third-party service outages, or hardware incompatibility.
Nothing herein excludes liability required by applicable law.

14) Intellectual Property

Software, trademarks, audio/video recordings, visuals, texts, and design are protected works. Only the granted usage license (personal or Pro) applies. Any further use requires prior written consent.

15) Consumer Mediation

In case of unresolved dispute after written complaint, EU/FR consumers may contact the following mediator free of charge:
CNPM Médiation Consommation
Centre d’Affaires Stéphanois, Immeuble l’Horizon – Esplanade de France,
3 rue J. Constant Milleret, 42000 Saint-Étienne, France.
Phone: +33 (0)4 77 42 10 58
Website: cnpm-mediation-consommation.eu

16) Force Majeure

Neither party shall be liable for failure to perform obligations due to external, unforeseeable, and irresistible events as defined by French law.

17) Modifications

We may update these Terms for legal, technical, or operational reasons. The online version is authoritative. For subscription users, advance notification will be provided with the option to cancel before enforcement.

18) Governing Law & Jurisdiction

These Terms are governed by French law. For consumer users, jurisdiction lies with the courts of the consumer’s residence. For professional users, exclusive jurisdiction lies with the courts of Lyon, France.